Physician 360™ Refund and Cancellation Policy

The following policy applies for purchases made through If you purchased your Physician 360 kit at a pharmacy or another authorized retailer, please speak with a representative from the original place of purchase. Physician 360 must adhere to their policies and procedures. Kits purchased through any unauthorized reseller are not eligible for any refund, cancellation or replacement. In order to be eligible for a refund, cancellation, or replacement, customers must provide a proof of purchase from Physician 360.

Physician 360 has the following policies in place. Please email and provide your order number for any request for the following:

  • If your order has not shipped, you are eligible for a 100% refund of your order.
  • Once your order has shipped it can not be canceled and is no longer eligible for a refund
  • Physician 360 cannot accept returned, unused, or expired kits. If you do not wish to continue with the test, we ask that you dispose of it according to local regulations. 
  • Subscription services may be canceled at any time but may be subject to a cancellation fee. Please email for more information. 

All COVID-19 test kits must be registered before they are returned to the lab. Unregistered kits that are received at the lab will not be processed and are not eligible for a replacement or refund. 

For any additional questions, please email: