How Does the At-Home Ear Infection Kit Work?
Frequently Asked Questions
What is the otoscope?
The otoscope is a reusable, diagnostic tool to help diagnose ear infections from the convenience of your home. The ear infection kit comes with one otoscope and one virtual telemedicine visit with our Physician360 medical professionals. Additional visits can be purchased separately, at the time of infection.
What is the cost of the kit?
$79.95. The otoscope is reusable, and additional telemedicine visits are just $29.95.
Does the kit come with a telehealth visit?
Yes, at Physician360, we are the FIRST company to pair this device with a telehealth visit. That means you get to speak directly to our medical professionals while showing them a live view of you or your child’s ear infection with our otoscope! Your purchase includes the first telehealth consult, and additional consultations can be easily purchased (at ___) for $29.95.
Can the otoscope be used on all ages?
There are no specific restrictions regarding age, but younger children tend to be less cooperative. We do not recommend using the otoscope on any patients who are uncooperative, as this could lead to physical and/or emotional trauma to the patient.
After I purchase, how do I initiate my telehealth visit?
Simply visit https://visit.physician360.co/ and create an account. Follow the on-screen instructions and you’ll be connected to one of our medical professionals.
What devices does the otoscope work with (connect to)?
The otoscope works with Mac computers and PCs. It does NOT work with phones (e.g. Android + iPhone).
What operating system for my PC does the otoscope work with?
The otoscope works with all Mac OS and Windows 7 and above.
Is a USB cable included in the box?
Yes, a USB cable is included for both Mac and Windows devices.
Is it really this easy to check my child’s ear infections from my home?
YES! Our goal is to make at-home healthcare easier, safer and more accessible. Avoid germy doctor offices and save on costly, time-consuming appointments with telemedicine and Physician 360’s Ear Infection Kit.
Can multiple/different people use the otoscope?
Yes, multiple members of a family can use the otoscope as much as needed. Please clean the otoscope properly after each use.
How do I clean the otoscope?
Wipe with alcohol. Although the otoscope is waterproof, water is not recommended for cleaning. Long term immersion in water is prohibited.
Is the otoscope waterproof?
The otoscope has a IP67 waterproof rating. However, long term immersion in water is prohibited.
What Do You Get In A Kit?
Everything you need to communicate with a doctor, diagnose an ear infection, and if needed, secure a prescription, all from home.
- One Telemedicine consult with a doctor*
- One reusable otoscope**
- Detailed instructions to get you started quickly & easily
This product is compatible with all PC/Mac Computers using Mac OS or Windows 7 and above. Customers can conveniently purchase additional virtual visits as needed, reusing the otoscope.
* Future, additional telemedicine consults are only $29.95
** For use with your PC or Mac computer
visits to the pediatrician every year in the U.S. for earaches.
of children in the U.S. have at least one ear infection by the time they are 3 years old.
UP TO $400
in costs per urgent care or ER visit, depending on the facility they visit & insurance.
3 Simple Steps
Diagnose ear infections at home, without going to the doctor’s office or making an urgent care visit! Physician 360’s new Ear Infection Kit gives you the tool and direct access to a medical professional to help your child feel better fast. One kit includes a telemedicine visit, with access to a Physician 360 professional in 5 minutes or less, any day of the year; and a reusable otoscope, which they will guide you to use for an accurate diagnosis. If needed, a prescription will be sent to your pharmacy, all without leaving home!
Consult. Diagnose. Get Prescription.
- Set up a telemedicine consult with our doctor in 5 minutes or less
- Conduct the ear exam guided by the doctor
- Get a prescription sent directly to your pharmacy
What are the symptoms of an ear infection?
Ear infections can be hard to diagnose, as the symptoms vary and are similar to other conditions. This is why it’s important to speak with a healthcare professional. Our Kit with otoscope allows them to make an accurate diagnosis for fast treatment, all from home. Some symptoms to watch out for:
- Ear pain, especially when lying down
- Tugging or pulling at an ear
- Trouble sleeping
- Crying more than usual
- Trouble hearing or responding to sounds
- Loss of balance
- Fever of 100 F (38 C) or higher
Makes A Great Gift
An Ear Infection Kit makes a great, thoughtful gift for expectant mothers and new parents. Including baby showers, Mother’s Day, and more. More than 80% of children will experience at least one ear infection by the time they’re 3 years old. Prepare friends and family in advance with a Kit for the medicine cabinet. Save time and money on pediatrician visits!