Have a question that you don’t see answered below? Don’t hesitate to contact us directly at firstname.lastname@example.org!
Answering Our Most Frequently Asked Questions
Note: At home test kits ONLY AVAILABLE for UTI, Ear Infection and select COVID tests. All other tests ONLY AVAILABLE at participating pharmacies.
Understanding the Telemedicine Experience
What is the cost of Physician 360 telemedicine treatment kits and how does this compare to alternatives?
A Physician 360 telemedicine consultation costs $49.95 and includes an audiovisual physician consultation where the physician is able to send an electronic prescription to the pharmacy immediately.
Physician 360 saves you both time and money compared to alternatives*:
- Average Minute Clinic visit: ~$135-200 for the visit
- Average Urgent Care deductible: ~$150 for the visit
- Average Emergency Room deductible: ~$250 for the visit
- Average Primary Care (PCP) office visit: ~$35 for the visit
This does not include the opportunity cost of your time! Your time is valuable and should not be spent scheduling an appointment, waiting on hold, waiting to be checked in, waiting for the doctor to arrive and sitting in traffic. You could also infect someone else with your germs or catch a worse sickness while waiting to be seen in a communal waiting room. We are just anti-waiting!
*Prices listed do not include non-medical costs. Non-medical costs are expenses like transportation, childcare, and missed time at work. The average non-medical expense for one case of Strep Throat is $96.
Can I have a consultation for others in my household at the same time?
Sure! Flu and Strep are highly contagious, so it’s possible others in your household have been infected. While we always encourage hand washing and other precautions to prevent disease spread, it is possible, despite good intentions, that more than one member of your family will end up with the same sickness. Please note, each person requires their own Physician 360 telemedicine treatment kit and registration for consultation, but you can add multiple family members to one account.
After I have my consultation, what happens next?
Your medical provider will provide you with a treatment plan. Your treatment plan could include a prescription for a medication or a diagnostic test.
What’s the process like?
At the pharmacy:
Buy a telemedicine treatment kit from one of our pharmacy partners. (Locate the nearest pharmacy partner here.)
There will be information at the pharmacy counter or the pharmacist will walk you through the simple steps of purchasing your consultation if you haven’t done so already.
You will initiate your virtual consult on our website. (You will create an account and enter basic information about your illness. When you hit the ‘initiate consult’ button, it may appear like nothing is happening, but rest assured we are contacting your state-specific, on-call medical provider. It takes our providers an average of 4 minutes to appear on your screen.)
Your board-certified medical provider will discuss treatment options and is able to send an electronic prescription to the pharmacy immediately. If you’ve initiated your telemedicine consultation at the pharmacy, you’re already there! Congrats, one less step for you to feel better!
- Put the type of telemedicine consultation you want to purchase in your cart.
- Complete the prompted registration steps.
- Complete your purchase.
- An email will be sent to you with further information about the next steps.
Book your virtual consult on our website. (You will create an account and enter basic information about your illness. When you hit the ‘initiate consult’ button, it may appear like nothing is happening, but rest assured we are contacting your state-specific, on-call medical provider. It takes our providers an average of 4 minutes to appear on your screen.)
Your board-certified medical provider will discuss treatment options and is able to send an electronic prescription to the pharmacy if needed. Feel better!
Where can I find a pharmacy that sells Physician 360 telemedicine kits?
We are growing quickly and currently have hundreds of pharmacy partners all over the country. Locate your closest retail store here.
Why aren’t Physician 360 telemedicine kits available at my pharmacy?
Our goal is to be available in every pharmacy! If your local pharmacy does not carry our Physician 360 telemedicine kits yet, ask them to reach out to us here.
How long does it take to get a consult with a physician and what days are they available?
Our on-call physicians are available within minutes, 7 days a week, between 8 am and 8 pm local time.
Do you offer treatment?
Yes! When you purchase a Physician 360 telemedicine kit, included is a real-time audiovisual consultation with a Physician 360 physician affiliate. This consultation is very important. Depending on your symptoms at the time of consultation, the physician is able to send an electronic prescription to the pharmacy of your choosing immediately. To request a physician consultation, click here. You will be prompted to complete a brief medical questionnaire.
Can I call my personal primary doctor instead of Physician 360?
While you are welcome to call your primary care doctor (PCP), your PCP may not be equipped to care for you via telemedicine and therefore is not obligated to treat you.
Can you send me a summary of my visit to my primary doctor?
Yes! If you give Physician 360 permission to share information with your primary care physician, we will be happy to forward them a summary of your results and visit.
Do I have to register for an account?
Yes. In order to engage in a consultation with a Physician 360 provider, you will need to create an account here. This is the first step to be able to initiate the physician consult and get treatment.
What do I need for the physician consult?
A device with two-way audio-video capability so that your physician can see you during the consult (tablet, smartphone, laptop, etc.).
In order to make sure you are safe and that your symptoms don’t warrant an immediate face-to-face doctor visit, all Physician 360 consultations have at least a few minutes of video interaction, as a phone call is not sufficient to provide you proper treatment.
Can I consult the doctor if I have not purchased a Physician 360 telemedicine kit?
Yes, you can. In addition to the Physician 360 telemedicine kits for UTI and Ear Infection, we offer telemedicine consults for a variety of conditions found here. You may also purchase a general online consultation for any other condition, such as rash, medication refills, etc. Start your visit here.
Do you accept FSA payment cards, HSA cards, or health insurance?
We currently do accept FSA and HSA payment cards. To use your card, check out like you would normally with any other payment method. Click here for more information on using your FSA and HSA funds for telemedicine.
Please note, there is no guarantee that your FSA or HSA card will be accepted as these types of cards tend to have varying rules and regulations attached. If you have trouble using your FSA or HSA card on the Physician 360 website, please reach out to your card’s bank or plan’s administrator.
At this time we are not able to accept payment by health insurance providers.
How much will my prescriptions cost?
Prescriptions are not included with your Physician 360 telemedicine treatment kit purchase and vary depending on your insurance status and carrier. We also have no affiliation with any health insurance providers, so please clarify any prescription questions or concerns with them directly.
Do I still need to see my doctor for my annual exam?
Yes! While Physician 360 offers a convenient and easy option when unpredictable symptoms pop up, it should not replace an annual visit to your preferred healthcare practitioner. Physician 360 believes in the value of having a medical home.
What is Physician 360’s Refund and Cancellation Policy?
Our complete policy can be found here.
Who will have access to my medical information?
Please note, Physician 360 is required by law to report certain illnesses to the health department. However, any information is completely private. The data is simply collected to track the prevalence of new infections and for public health followup where necessary.
Who do I contact if my question isn’t answered here?
Please send us an email at email@example.com and someone from our team will contact you as soon as possible!
Partner and Affiliate Questions
I’m interested in partnering with Physician 360. Who do I contact?
We are always seeking synergistic partnerships with organizations and companies that share our values. If you are interested in partnering with Physician 360, please reach out to firstname.lastname@example.org.
Reviewed by Rob Lapporte, MD